Question 1

What is your process?

Accepted Answer

Each project begins with a clear brief to understand your goals, content, and brand direction. From there, I design a layout concept, refine it with your feedback, and complete the full document design before delivering a polished, print-ready PDF.

Question 2

What are your project turnaround times?

Accepted Answer

Turnaround times vary by project size and are subject to project availability. Short-form documents typically take 3–5 business days, while longer projects may take 1–3 weeks. A more accurate timeframe will be provided once your project scope is confirmed.

Question 3

What if I don’t have a solid brand style guide?

Accepted Answer

No problem — I can help establish a simple visual direction for you. Using your existing logo, colours, or tone, I’ll create a cohesive design that feels aligned with your brand without needing a full style guide.

Question 4

Can you match my existing branding or previous materials?

Accepted Answer

Absolutely — I can match your existing brand assets, colours, and typography to ensure your new document aligns seamlessly with your current materials and visual identity.

Question 5

Can you update or redesign an existing document?

Accepted Answer

Yes — if you already have a document, I can refresh and reformat it to improve its readability, layout, and alignment with your brand.

Question 6

Do you design for Microsoft Word?

Accepted Answer

No — all designs are created in Adobe InDesign for professional quality and consistency. Deliverables are provided as final PDFs, perfect for both print and digital distribution.

Question 7

What file types will you send me?

Accepted Answer

You’ll receive high-resolution, print-ready PDFs and a digital-use PDF for online sharing. Other formats can be supplied upon request.

Question 8

What if I need my document printed?

Accepted Answer

While I don’t handle printing directly, I can prepare your files to exact print specifications. Where required, I can also communicate directly with your printing vendor to ensure the best results.

Question 9

Can you help me decide which package suits my needs?

Accepted Answer

Of course. If you’re unsure which package fits your project, I can recommend the best option based on your document type, content length, and design goals.

Question 10

Do you design infographics and data visualisations?

Accepted Answer

Basic charts or graphs are included when supplied by the client. Custom-designed data visualisations or infographics are available upon request and quoted separately based on complexity.

Frequently asked questions